One of the irritating things about moving is that you actually have to talk to your service providers. I thought I could avoid this, using online services as much as possible.
FAIL.
Starting with BC Hydro. I get my bills electronically, so I logged into my account to have a look. From the FAQ, it seemed very clear that there was no such thing as "moving". The account is tied to the house. You have to open one account, and close another. Given the service overlap that will be required, that seemed pretty reasonable, so I clicked the link for opening a new account. There was an option for existing/previous customers to use information already on hand for credit-worthyiness etc. I finished the application, and was returned to a (different) 'main' page. Where there was a link for moving your service to a new address, as distinct from opening a completely separate account. Sigh. So I filled that out, knowing that there was another request already open.
Then, I decided I should probably give them a call, not trusting that they would call me if there was any confusion.
First thing, I got all the way through the menu structure, and the system hung up on me. Rinse and repeat, 3 more times. Awesome. I finally got to a point where it put me on hold. Progress! Then I waited for 25 minutes. Finally a CS rep got on the line, and basically told me I was an idiot. Granted, I said, but can we put a note on file that I didn't actually mean to open the new account twice? No, they have no such capability. It would take 'days' apparently for the requests (submitted online) to even show up in the system.
Will they call me when they notice there are two requests? Of course. (HA)
Total time invested? Over an hour. We'll see if this works...
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